If you need help with orders, delivery information, product questions or returns, our customer support team is ready to assist you.

We operate transparently under our registered UK company:

PL DISTRIBUTION LTD
Company Number: 11227078
Registered Address:
Unit A, Orion Business Park, Bird Hall Ln,
Stockport SK3 0RT, United Kingdom

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Customer Support

For any enquiries regarding orders, refunds, exchanges or general information, you can reach us through our official customer service email:

📧 support@plsouise.com
🕒 Monday to Friday – 9am to 6pm (UK Time)

Our team aims to respond as quickly as possible, normally within 24 to 48 working hours.

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Returns & Refunds Assistance

If you need help with a return or refund, please include the following details when sending your message:

• Full name

• Order number

• Email used at checkout

• Reason for the request

This allows us to provide a faster response and ensure your issue is handled smoothly.

For full details, please see our Returns & Refunds Policy available in the footer of our website.

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Delivery Questions

If you have questions about shipping, delivery times or tracking updates, our team can provide details based on your order status.

Please refer to our Shipping Policy for full information.

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Business Identity Transparency

This online store is operated legally under PL DISTRIBUTION LTD.
We comply fully with UK business regulations and consumer-protection requirements.
Our identity, address and company registration details are publicly available and verified.

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We’re here to help.

Your satisfaction, trust and shopping safety are our priority.